Complaints
Anyone should feel free to contact the SRA about concerns over something Mounteney Solicitors has done, or the CLC about something Mounteney Conveyancers has done.
In the first instance properly engaged clients should take-up any queries or concerns about our work for them with the firm’s Complaints Manager, and should feel free to ask for a copy of our complaints procedure, that also deals with how we approach any proper complaints our Complaints Manager is unable to resolve. The regulators might expect engaged clients to complain under these provisions before they will process complaints.
Where Services were provided by Mounteney Solicitors or Mounteney Conveyancers, then engaged clients may also have the right to complain to the Legal Ombudsman (“LeO”); for more information clients can contact LeO by:
- Post to PO Box 6806, Wolverhampton, WV1 9WJ
- Telephone: 0300 555 0333
- Email: enquiries@legalombudsman.org.uk
- Via the website: www.legalombudsman.org.uk
Please be aware that the LeO maintain a time limit for complaints to be referred to the LeO after which the LeO may not entertain that complaint, i.e. not later than one year from the date of either (i) the act or omission being complained about, or (ii) if later, when the complainant should have realised that there was cause for complaint.
Clients may also have the right to object any bill Mounteney Solicitors or Mounteney Conveyancers render by making a complaint to the LeO and/or by applying to the court for an assessment under Part III of the Solicitors Act 1974. Please note, however, that if all or part of any of our bills remains unpaid beyond terms (whether or not it is subject to complaint or assessment) we may be entitled to charge interest.